Council Housing Improvements

The Council carries out planned maintenance works and improvements across all its properties. These works vary depending on available funding, the condition of properties, and other relevant factors.

You may see the following contractors carrying out work as part of our planned programmes:

• Cathedral Plastics
  Replacing windows and external composite doors to improve security, warmth, and energy efficiency.

• HLS McConnell
  Installing new kitchens and bathrooms as part of our planned replacement programme.

• Integral Roofing
  Carrying out roof renewals and installing loft insulation to protect homes and improve insulation.

• Impart Links
  Replacing fire doors to improve fire safety within homes and communal areas.

• Integral Concrete Solutions Ltd
  Undertaking repairs to concrete structures, such as balconies or structural areas of buildings.

• Ventro
  Completing fire safety improvements, including fire stopping and compartmentation works.

• HJS (Harrold‑Jones Services)
  Installing and maintaining door entry systems, entrance bollards, and CCTV systems in blocks of flats.

• Trinity
  Installing and upgrading fire alarm systems to improve resident safety.

• NABCEL Gas
  Installing new central heating systems and carrying out gas servicing and repairs.

• NABCEL Electrical
  Completing electrical works, including replacing electric storage heaters.

• NBBC Workforce
  Carrying out communal area painting and decoration.

All contractors and Council staff carry official identification and will always show this before entering your home or building.

Keeping You Informed

We understand that having work carried out in your home can be disruptive. That’s why we are committed to keeping you fully informed and treated with respect throughout the process.

Before any planned works begin, we will give you at least three weeks’ notice (and usually more for larger projects). Our letters will clearly explain:

• What work is being done
• Who will be carrying out the work
• Which areas of your home may be affected
• How long the work is expected to take

Our aim is to make sure you feel informed, supported, and comfortable while improvements are being made to your home.

Important: Council improvement works are separate from tenant‑requested alterations. If you wish to make changes to your home yourself, you must obtain written permission first.