We are listening
Tenant Satisfaction Measures
As part of a commitment set out by the Regulator of Social Housing, the Borough Council is now conducting annual tenant satisfaction surveys. These are called the Tenant Satisfaction Measures (TSMs).
The surveys not only ensure that all social housing landlords set out clear information about their performance, but they also help tenants hold their landlords to account.
The information collected from the surveys is used by the Regulator in their role of assessing how well social housing landlords in England are doing at providing good quality homes and services.
- View our Tenant Satisfaction Measures (TSMs) information, survey results, survey approach and assessment of representativeness
Tenants Charter
In collaboration with our Involved Tenants Panels we have produced the Nuneaton and Bedworth Borough Council Tenants Charter.