Council housing complaints
Do you wish to request a housing service. If something isn’t working, needs fixing, or needs to be done, please tell us. In most cases we can quickly put things right through our normal service delivery processes.
You don’t need to raise a complaint to get it sorted — the quickest and easiest way is to use one of our online forms to tell us about things like
We will always listen and respond to any complaints you may have about our housing services, and complaints can be submitted via our corporate complaints handling process.
Housing Ombudsman
In addition, you can contact the Housing Ombudsman at anytime for any additional advice, support and guidance that you may require, in relation to the housing service we provide.
The Housing Ombudsman Service is set up by law to review complaints about the housing organisations that are registered with them. Their service is free, independent and impartial.
Other ways to contact the Housing Ombudsman
The Housing Ombudsman can be contacted in the following ways:
- Email: info@housing-ombudsman.org.uk
- Phone: 0300 111 3000 (Monday to Friday, 9:00am to 5:00pm)
- Write: Housing Ombudsman Service, PO Box 1484, Unit D, Preston, PR2 0ET