Compliments, complaints and comments

Provide as much information as possible so that we can investigate your case quickly.

Make a comment, compliment or complaint

Names of people you have spoken to, witnesses, dates of events, copies of letters will help us to deal with your case quickly.

Let us know if you feel that we have done something wrong, or if we have not done something we should have done. Examples include:

  • a Council employee has been unhelpful or unpleasant towards you
  • something has not been done in good time, or at all
  • normal rules or policies have not been followed
  • relevant things have not been properly taken into account
  • you have not been told your rights
  • you have suffered from malice, bias or discrimination

Other ways to complain to us

  • Email:
  • Phone: 024 7637 6376
  • Typetalk: 0800 515 152
  • Write: Nuneaton and Bedworth Borough Council, Town Hall, Coton Road, Nuneaton, CV11 5AA
  • Contact an officer directly
  • In person at the Town Hall by pre-booking an appointment (the Town Hall is open from 10:00am until 2:00pm for pre-booked appointments only)
  • Through your local councillor, solicitor, nominated friend, or relative