How to pay your rent

As a Council tenant, you have a responsibility to ensure your rent is paid on a weekly basis and on time.

There are various ways you can make a rent payment to the Council. Ensure you quote your rent payment reference (which can be found on any letters relating to rent).

I need help paying my rent

If you are of working age, you may be eligible for help towards your rent through Universal Credit (this is known as the Housing Element). Please contact 0800 328 5644 for further information 

If you are of pensionable age, you may be eligible for help towards your rent through Housing Benefit. Contact 024 7637 6514 for further information. 

Paying my rent arrears

Contact the Customer Accounts Team on 024 7637 6323 urgently to discuss a reasonable payment arrangement. A payment plan can be agreed to bring your rent account up-to-date.