Housing performance

TSM

% Satisfied/Agree

TP01

Overall Satisfaction

79.37%

TP02

Satisfaction with repairs

Has NBBC carried out a repair in last 12 months?

84.76%

If yes, how satisfied or dissatisfied are you with the overall repairs service from Nuneaton and Bedworth Borough Council housing services over the last 12 months?

TP03

Satisfaction with time taken to complete most

recent repair

Has Nuneaton and Bedworth Borough Council housing services carried out a repair to your home in the last 12 months?

81.50%

If yes, how satisfied or dissatisfied are you with the time taken to complete your most recent repair after you reported it?

Was the repair you reported completed on the first visit?

Was your home left clean and tidy after the repair was carried out?

TP04

Satisfaction that the home is well maintained

How satisfied or dissatisfied are you that your landlord provides a home that is well maintained?

79.25%

TP05

Satisfaction that the home is safe

Thinking about the condition of the property or building you live in, how satisfied or dissatisfied are you that your landlord provides a home that is safe?

80.76%

TP06

Satisfaction that the landlord listens to tenant

views and acts upon them

How satisfied or dissatisfied are you that your landlord listens to your views and acts upon them?

68.79%

TP07

Satisfaction that the landlord keeps tenants

informed about things that matter to them

How satisfied or dissatisfied are you that Nuneaton and Bedworth Borough Council housing services keeps you informed about things that matter to you?

71.34%

TP08

Agreement that the landlord treats tenants

fairly and with respect

To what extent do you agree or disagree with the following “Nuneaton and Bedworth Borough Council housing services treats me fairly and with respect”?

76.55%

TP09

Satisfaction with the landlord’s approach to

handling complaints

Have you made a complaint to Nuneaton and Bedworth Borough Council housing services in the last 12 months?

41.48%

If yes, how satisfied or dissatisfied are you with Nuneaton and Bedworth Borough Council housing services approach to complaints handling?

TP10

Satisfaction that the landlord keeps communal

areas clean and well maintained

Do you live in a building with communal areas, either inside or outside, that Nuneaton and Bedworth Borough Council housing services is responsible for maintaining?

75.63%

Do you live in a building with communal areas, either inside or outside, that Nuneaton and Bedworth Borough Council housing services is responsible for maintaining?

TP11

Satisfaction that the landlord makes a positive

contribution to neighbourhoods

How satisfied or dissatisfied are you that Nuneaton and Bedworth Borough Council housing services makes a positive contribution to your neighbourhood?

57.28%

TP12

Satisfaction with the landlord’s approach to

handling anti-social behaviour

How satisfied or dissatisfied are you with Nuneaton and Bedworth Borough Council housing services

approach to handling anti-social behaviour?

51.93%

Code

Tenant Satisfaction Measure

Result

BS01

Proportion of homes for which all required gas safety checks have been carried out.

95.84%

BS02

Proportion of homes for which all required fire risk assessments have been carried out.

100%

BS03

Proportion of homes for which all required asbestos management surveys or re-inspections have been carried out.

100%

BS04

Proportion of homes for which all required legionella risk assessments have been carried out.

100%

BS05

Proportion of homes for which all required communal passenger lift safety checks have been carried out.

100%

RP01

Proportion of homes that do not meet the Decent Homes Standard.

1.94%

RP02 (1)

Proportion of non-emergency responsive repairs completed within the landlord’s target timescale.

44.97%

RP02 (2)

Proportion of emergency responsive repairs completed within the landlord’s target timescale.

51.12%

Q6a

Number of responsive repairs raised during the reporting year.

11,313

Q6b

Number of responsive repairs that were cancelled by the landlord during the reporting year (for any reason, and including those cancelled at tenant request).

792

Q6c

Number of responsive repairs reclassified as planned or cyclical works during the reporting.

0

Q6d

Number of responsive repairs completed within the reporting year.

9012

Q6e

Number of responsive repairs that have not been completed ('work-in-progress') at year end.

4332

 NM01

Number of Anti-Social cases, opened per 1000 homes

 81.7

NM02

Number of Anti-Social Behaviour cases that involve hate incidents per 1,000 homes.

1.6

CH01 (1)

Number of stage one complaints received per 1,000 homes

75.4

CH01 (2)

Number of stage two complaints received per 1,000 homes

12.2

CH02 (1)

Proportion of stage one complaints responded to within the Housing Ombudsman’s Complaint Handling Code timescales

83.8%

CH02 (2)

Proportion of stage two complaints responded to within the Housing Ombudsman’s Complaint Handling Code timescales

41.9%