Complaints and improvements
We strive to offer a good tenant experience and good standard of service at all times. We recognise that at times things can go wrong. If they do, we need to know so we can put them right and learn from them. Visit our feedback page to see how you can make a complaint, send us a compliment or a comment.
- Visit our housing complaints page for more information about how we handle complaints and the Housing Ombudsman
- View our Housing Complaints Policy
Self Assessments
Annual Complaint Handling Performance & Improvement Reports
Cabinet Responses
If you would like to be involved in working with the council to improve the housing services we provide and help us learn from complaints, view our Tenant Engagement pages.