TSM Results 2025 - 2026
TSM Perception Survey Results 2025-2026
|
TSM |
% Satisfied/Agree |
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|
TP01 |
Overall Satisfaction |
79.37%
|
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|
TP02 |
Satisfaction with repairs |
Has NBBC carried out a repair in last 12 months?
|
84.76% |
|
If yes, how satisfied or dissatisfied are you with the overall repairs service from Nuneaton and Bedworth Borough Council housing services over the last 12 months? |
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|
TP03 |
Satisfaction with time taken to complete most recent repair |
Has Nuneaton and Bedworth Borough Council housing services carried out a repair to your home in the last 12 months? |
81.50% |
|
If yes, how satisfied or dissatisfied are you with the time taken to complete your most recent repair after you reported it? |
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Was the repair you reported completed on the first visit? |
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Was your home left clean and tidy after the repair was carried out? |
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|
TP04 |
Satisfaction that the home is well maintained
|
How satisfied or dissatisfied are you that your landlord provides a home that is well maintained? |
79.25% |
|
TP05 |
Satisfaction that the home is safe
|
Thinking about the condition of the property or building you live in, how satisfied or dissatisfied are you that your landlord provides a home that is safe? |
81.50% |
|
TP06 |
Satisfaction that the landlord listens to tenant views and acts upon them
|
How satisfied or dissatisfied are you that your landlord listens to your views and acts upon them? |
72.30% |
|
TP07 |
Satisfaction that the landlord keeps tenants informed about things that matter to them
|
How satisfied or dissatisfied are you that Nuneaton and Bedworth Borough Council housing services keeps you informed about things that matter to you?
|
73.90% |
|
TP08 |
Agreement that the landlord treats tenants fairly and with respect
|
To what extent do you agree or disagree with the following “Nuneaton and Bedworth Borough Council housing services treats me fairly and with respect”?
|
78.70% |
|
TP09 |
Satisfaction with the landlord’s approach to handling complaints |
Have you made a complaint to Nuneaton and Bedworth Borough Council housing services in the last 12 months? |
41.48% |
|
If yes, how satisfied or dissatisfied are you with Nuneaton and Bedworth Borough Council housing services approach to complaints handling? |
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TP10 |
Satisfaction that the landlord keeps communal areas clean and well maintained
|
Do you live in a building with communal areas, either inside or outside, that Nuneaton and Bedworth Borough Council housing services is responsible for maintaining?
|
75.63% |
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Do you live in a building with communal areas, either inside or outside, that Nuneaton and Bedworth Borough Council housing services is responsible for maintaining?
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TP11 |
Satisfaction that the landlord makes a positive contribution to neighbourhoods
|
How satisfied or dissatisfied are you that Nuneaton and Bedworth Borough Council housing services makes a positive contribution to your neighbourhood?
|
64.30% |
|
TP12 |
Satisfaction with the landlord’s approach to handling anti-social behaviour
|
How satisfied or dissatisfied are you with Nuneaton and Bedworth Borough Council housing services approach to handling anti-social behaviour? |
62.40% |
TSM Management Information 2025 - 2026
|
Code |
Tenant Satisfaction Measure |
Result |
|
BS01 |
Proportion of homes for which all required gas safety checks have been carried out.
|
95.70% |
|
BS02 |
Proportion of homes for which all required fire risk assessments have been carried out.
|
100% |
|
BS03 |
Proportion of homes for which all required asbestos management surveys or re-inspections have been carried out.
|
100% |
|
BS04 |
Proportion of homes for which all required legionella risk assessments have been carried out.
|
100% |
|
BS05 |
Proportion of homes for which all required communal passenger lift safety checks have been carried out.
|
100% |
|
RP01 |
Proportion of homes that do not meet the Decent Homes Standard.
|
1.94% |
|
RP02 (1) |
Proportion of non-emergency responsive repairs completed within the landlord’s target timescale.
|
45.00% |
|
RP02 (2) |
Proportion of emergency responsive repairs completed within the landlord’s target timescale.
|
51.12% |
| Q5a | Landlord's maximum target timescale for non-emergency repairs used to calculate RP02 (Part 1) (1) | 28 days |
| Q5d | Landlord's maximum target timescale for emergency repairs used to calucate RP02 (Part 2) (2) | 24 hours |
|
Q6a
|
Number of outstanding responsive repairs that had not been completed ('work-in-progress') at year end as reported in last TSM return |
1283 |
|
Q6b
|
Number of responsive repairs raised during the reporting year
|
12,675 |
|
Q6c
|
Number of responsive repairs closed during the reporting year for any reason apart from completion. This includes all responsive repairs that have been cancelled (whether by the landlord or at tenant request) and any responsive repairs that have been reclassified as planned or cyclical works
|
614 |
|
Q6d
|
Number of responsive repairs completed during the reporting year |
9012 |
|
Q6e
|
Expected number of outstanding responsive repairs that had not been completed ('work-in-progress') at year end. |
4332 |
| Q6f | Actual number of outstanding responsive repairs that had not been completed ('work-in-progress') at year end. | 4332 |
|
NM01 |
Number of Anti-Social cases, opened per 1000 homes |
81.7 |
|
NM02
|
Number of Anti-Social Behaviour cases that involve hate incidents per 1,000 homes. |
1.6 |
|
CH01 (1) |
Number of stage one complaints received per 1,000 homes |
81.8% |
|
CH01 (2) |
Number of stage two complaints received per 1,000 homes |
13.3% |
|
CH02 (1) |
Proportion of stage one complaints responded to within the Housing Ombudsman’s Complaint Handling Code timescales |
83.8% |
|
CH02 (2) |
Proportion of stage two complaints responded to within the Housing Ombudsman’s Complaint Handling Code timescales |
41.9% |