Housing performance

The Housing Ombudsman

The Housing Ombudsman published a revised Complaint Handling Code whihc became effective from April 2024.

A key requirement of the Complaint Handling Code is for all landlords to make an Annual Submission to the Housing Ombudsman. The Annual Submission must include four key elements:

  • The Council’s self-assessment against the Complaint Handling Code
  • The Council’s Annual Complaint Performance and Service Improvement Report
  • The response of the Council’s Governing Body to the Service Improvement Report
  • The Council’s Complaints Policy
  • Publication of the Annual Complaint Performance and Service Improvement Report

This submission is part of the Council’s evidence to the Housing Ombudsman to demonstrate compliance with the Complaint Handling Code.