Early intervention options to prevent homelessness

We provide assistance to residents facing the threat of homelessness well before our statutory duty begins, which is 56 days before the potential homelessness in our Borough.

Our dedicated team of Homelessness Prevention Officers strives to avert homelessness for all housing situations by collaborating with landlords who may be contemplating issuing a notice, and tenants who are at risk of losing their homes.

We emphasise the significance of early intervention in working with both parties to prevent homelessness and any possible evictions.

By engaging with landlords and tenants, we aim to address any concerns before a notice is served or in the initial stages of an eviction notice, with the goal of maintaining the tenancy whenever feasible, and providing help to secure alternative housing if necessary.

We understand that for landlords, eviction is typically a last resort, entailing significant costs and stress for both landlord and tenant. We are dedicated to preventing homelessness as soon as possible and encourage you to contact us so we can assist with any tenancy issues.

For inquiries or assistance


This initiative operates in conjunction with our existing Housing Solutions Team and may encompass the following, though this is not an exhaustive list:

  • Support for landlords and tenants during potentially stressful periods
  • Guidance on future steps and possible solutions for both parties
  • Assistance with rent arrears through housing benefit services, Universal Credit, prevention funds, and support agencies
  • Financial assessment of a tenant’s income and expenditure to optimise income and ensure affordability
  • Referrals to and coordination with specialist services for more sustained support if necessary
  • A mediation service to facilitate dialogue between landlords and tenants
  • Collaboration with partnership agencies to offer additional support where required


Further details about the Homelessness prevention service.

Homelessness prevention service flyer