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Museum & Art Gallery

FAQs: museum safety measures

When will you be re-opening the museum?

The museum will re-open on Tuesday 18th May 2021.

Do I need to book in advance or can I just turn up at the museum?

You can turn up and drop in.  We will be restricting numbers and managing visitor flow but we do not envisge anyone having to queue for long to gain access. You will still have to agree to the conditions of entry and provide information for the track and trace system.

Why are we not doing pre-booking any more?

We have looked at visitr numbers and flow for last year and are condident that we can re-open with a drop in system..  Please note that your visits will continue to be free. We will continue to review numbers, visitor flow and advice and will reintroduce a pre booking system if we feel it is required for people's safety..

Will I need a face mask?

The government requires that face coverings are worn when visiting museums and galleries from August 8th 2020.

How will you ensure that visitors are kept at a safe distance from each other?

Visitors to the museum should adhere to the government recommendations on physical distancing.  This means that you should where possible keep 2m apart from other visitors who are not in your household or support bubble.  WE will be limiting the numbers of visitors to the museum so physical distancing can be observed.  It is possible that queuing will be required to enter the museum and team members will control the flow of visitors on their initial entry to spread visitors out.  It is also possible their will be queuing into busier exhibitions.  Some areas are narrow so we would be grateful if visitors could take special care in those areas, give way to others who are already moving through and use a face covering when appropriate.

Will there be facilities for hand washing and sanitising during the visit?

Hand washing/sanitising will be encouraged and hand sanitiser points will be at the entrance/exit.  By the lift downstairs and upstairs in White Gallery next to the lift.  We have installed doorguards to reduce the amount of handles that visitors need to touch.  We will be increasing the amount of cleaning we are doing to stair hand rails, doors lifts and toilet areas.

What if I have coronavirus symptoms?

You must not visit the museum if you have had any symptoms of coronavirus within the last 7 days.  This also applies if a member of your household has had symptoms within the last 14 days or if you have had contact during that time with anybody who has subsequently developed symptoms of coronavirus.  In those cases you should stay at home and self-isolate as per government guidelines.  

Will I be able to talk to museum staff?

Yes all of our staff are aware of the guidance and will be available to safely support your experience. Please feel free to engage with them at any point during you visit.

Will your support Test and Trace?

Yes we are working with the government to ensure that we can support the NHS Test and Trace System.  All vsitors not just group leaders will be expected to use the NHS app or suplly their name and contact details.

Will the toilets be open?

Yes the toilets will be open. The ladies and gentlemen’s toilets will be unisex for the time being.  One person or household will be allowed in at a time.  We will have a member of staff on duty to direct their usage.  We will ask that people wash their hands before and after use.  The dedicated member of staff will undertake regular cleansing throughout the day.

Will the tearoom be open

The tearoom is operating a restricted inside table service and takeaway.  Visitors can access it by the front door of the Museum during their pre-booked museum visit.

Will the shop be open?

We have re-opened our gift shop initially with a limited range, so that we can do so safely.

Last updated Wednesday, 12th May 2021

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