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Tenancy services team

Find your tenancy services or neighbourhood officer

We have two teams of specialised officers to manage tenancies, our properties, and our estates.  The two teams consist of:

  • Tenancy management
  • Neighbourhood teams

Find out who is your tenancy management or neighbourhood officer in your area.

Tenancy management

Some examples of the services that the team provide include, but are not limited to:

  • Carrying out viewings and signups for new tenants
  • Property inspections 
  • Processing tenancy change requests, for example, mutual exchanges, successions, sole to joint, joint to sole
  • Estate management, for example, site inspections
  • Supporting compliance with our tenancy agreement
  • Resident and community engagement

Neighbourhood team

Some examples of the services your neighbourhood team provide include, but are not limited to:

  • Investigation of complaints into anti-social behaviour (ASB)
  • Dealing with neighbour disputes
  • Addressing ASB concerns within the community
  • Enforcing the tenancy agreement where breaches are evidenced
  • Taking enforcement and legal action, where appropriate
  • Evictions

Our teams are here to support our tenants and provide an excellent landlord service to our tenants and their communities.

Last updated Tuesday, 15th August 2023

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