Green bin - garden and food waste

Service

• The agreement is made between the resident (customer) and Nuneaton and Bedworth Borough Council and sets out the terms and conditions under which the customer may use the council's garden waste collection service (the service).
• This green waste service only operates within the boundary of Nuneaton and Bedworth Borough Council.
• The garden waste service is for domestic garden waste only, no trade waste is accepted.
• The service is subject to an annual charge which covers the collection period from 1 February to 31 January.
• The annual charge applies to the service of each green lidded bin. There is no limit to the number of green lidded bins each household can have.
• The green lidded bin remains the property of Nuneaton and Bedworth Borough Council.
• Except where required by law or expressly stated in these terms, the annual charge is non-refundable and applies for the full service year, irrespective of when the customer subscribes. The charge will not be reduced for a part-year subscription. This does not affect any right to a refund or price reduction where the Council fails to provide the service with reasonable care and skill or otherwise breaches the customer’s statutory rights.

Payment

• A subscription fee per green lidded bin for the annual service period is required. The current fee can be found at www.nuneatonandbedworth.gov.uk/greenbin
• The Council may change the fee for a subscription by publishing the revised fee prior to the price change. A change will not increase the fee already paid by customers prior to the change.
• The fee can be paid online or by calling 024 7637 6170.
• Non-payment of the annual fee will result in the green lidded bin not being emptied.
• You can report a damaged bin on the NBBC website or by calling 024 7637 6170. Applicable fees may be charged for new, additional or replacement bins and repairs. No fee will be charged where the damage was caused by the Council or its contractor, except where the customer contributed to the damage through misuse or failure to follow these terms.
• If you do not already own a green bin, or require an additional new bin, you will also be charged for the supply of a new green lidded bin. The current fee for a green bin can be found at www.nuneatonandbedworth.gov.uk/household-bins/additional-bins
• The Council may change the fee for a new green bin by publishing the revised fee prior to the price change. A change will not increase the fee already paid by customers prior to the change.

Sticker and bin delivery

• The Council will deliver to the paying customer a permit (bin sticker) for each subscription year, once paid for. The sticker must be placed on the back of the bin, under the handles, so it is clearly visible to the collection crews.
• Any Customers paying for the service before Friday 15 January 2027 will normally receive their permit by post in time for the scheme commencement on 1 February 2027. Delivery times are estimates and may be affected by events outside the Council’s reasonable control.
• Any Customers paying for the service after this time will normally receive the bin sticker within 10 working days of payment being made and collection will not commence until the sticker is placed upon the bin. Refunds will not be made for collections falling within the stated delivery lead time, provided the Council has dispatched the sticker within that period. This does not affect statutory rights where delay is caused by the Council’s breach.
• Any green lidded bins presented for collection must have an official sticker displayed on the bin or the Council will not carry out collection, irrespective of payment being made.
• If your paid sticker is lost or damaged, call 024 7637 6170 or contact us by email customer.services@nuneatonandbedworth.gov.uk.

Collections

• Green lidded bins must be placed out for collection by 7:00am on collection day. If you have an assisted collection, all bins must be accessible.
• Green lidded bins will be emptied fortnightly, all year round, with the exception of one collection suspension to allow for crew training – usually during the winter months. Advance notice will be given to customers to communicate the service break.
• All reasonable efforts will be taken to empty green lidded bins in adverse weather conditions. However, if it is not possible or safe to collect, attempts will be made to reschedule collections and these will be communicated through the Council’s website and social media pages. The Council will not be liable for delay or failure caused by events outside its reasonable control, including extreme weather, provided it takes reasonable steps to minimise disruption and resumes the service when reasonably practicable. Any entitlement to a refund or price reduction will be determined in accordance with the customer’s statutory rights and the extent of any continuing service failure.
• All green lidded bins must be presented correctly in order to receive a collection. Waste must be contained within the bin with the bin lid closed fully, and must contain only acceptable materials which are listed on the website. Refunds will not be made for rejected collections.
• Bins should not be filled with such a weight as to make the moving or emptying process hazardous to the Council's operatives. The Council may refuse an unsafe collection and may suspend or cancel the service where a customer repeatedly presents an overweight or otherwise unsafe bin. Unless immediate action is required for safety reasons, the Council will give the customer reasonable notice and an opportunity to remedy the breach before suspension or cancellation. No refund will be due where cancellation results from the customer’s material or repeated breach, subject to the customer’s statutory rights.
• The customer shall be responsible for maintaining the cleanliness of the bin.
• If the green lidded bin is presented correctly by the customer but missed by the collection crew, the customer must inform the Council within 48 hours so that the Council can return to empty it. Crews will aim to empty all missed green bins on the return visit. Where a report is made more than 48 hours after collection day, the Council may be unable to arrange a return collection. No refund will ordinarily be made for an isolated missed collection where the Council provides a reasonable alternative remedy. This does not exclude any statutory right arising from repeated or substantial service failure.
• The Council reserves the right to change the day of collection, giving reasonable notice, to suit existing rounds and current practices in order to promote an efficient service in accordance with Council priorities.

Moving house

• If you move, you must inform the Council so we can update our records. If moving within the Borough and a green lidded bin will not exist at the new property, take your bin with you and inform the Council of your new address so that a new permit can be sent to you at the new address.
• If you move outside the Borough, you will no longer be able to use the service and no refunds will be given for the unused term.

Renewal and cancellation

• The Council will notify the Customer annually of the renewal of the service, charge and how to pay if they wish to renew the service.
• Where the contract is made online or by telephone, the customer may cancel within 14 days beginning on the day after the contract is made, unless an applicable legal exception applies. If the customer asks for collections to begin during the cancellation period, the Council may deduct a proportionate amount for the service supplied before cancellation. The right to cancel may be lost once the service has been fully performed, if the customer expressly requested early performance and acknowledged that consequence.
• The Customer may cancel the service at any point during the service year but no refunds will be given (unless within 14 days of payment, as above).
• The Customer’s statutory rights are not affected.

Data Protection

• The Council will process personal data in accordance with the UK GDPR, the Data Protection Act 2018 and its applicable privacy notice. The privacy notice explains the purposes of processing, lawful bases, recipients, retention periods and the customer’s rights. Personal data may be shared with the Council’s contractors and other recipients where necessary to administer and deliver the service, comply with legal obligations, prevent or detect fraud, or exercise official authority, subject to appropriate safeguards.
• The Council may use the contact details provided to send administrative and customer-service communications about the garden waste service. The Council will only send marketing communications about other services where permitted by data protection and electronic marketing law, and will provide a clear way to opt out where required.
• Customers may object to direct marketing or withdraw any marketing consent at any time by using the unsubscribe method provided in the communication or by contacting the Council. Withdrawing consent will not affect service messages needed to administer the subscription.
• The Council may vary these terms where reasonably necessary, including to reflect changes in law, policy, costs, safety requirements or service delivery. The Council will give customers reasonable notice of any material change before it takes effect. A change will not retrospectively remove accrued rights or materially reduce the paid service without an appropriate remedy, unless required by law or circumstances outside the Council’s reasonable control.