You are here:

HEART – Helping you live independently at home

HEART Partnership

HEART – COVID19 Response

Whilst our services are restricted due to the current COVID19 pandemic HEART is still aiming to provide the best possible service to our customers.  We are able to assist with organising repairs and adaptation works which are urgent or can be undertaken without risk to staff or customers, such as the fitting of key safes, grab rails and other work outside of your home. We have contractors in place to complete these however other non-urgent work is currently on hold.  The completion of any works is subject to the customer and members of their household being free of symptoms and we will ask questions around this to ensure the safety of our teams.

HEART are currently providing the following services:

  • Work inside homes to allow safe discharge from hospital
  • Work to allow safe care to be provided to vulnerable customers
  • Keysafes fitted within 3 hours of referral
  • Work which are outside of property
  • Emergency repairs to heating and hot water systems, electrics, toilet and bathing facilities

Any grant applications which may have been approved but where works have not yet started in your home are being monitored by the team and we will be in touch with you when it is considered safe to commence works.  If you have any questions regarding this please contact the HEART Duty Teams (details at bottom of the page) which are operating as normal.

We are a partnership service between Warwickshire Councils. We provide advice and assistance to deliver disabled adaptations and home improvements  to keep your home safe, secure and warm.  Our caseworkers assess customers needs and  housing conditions and provide you with tailored advice and support on a range of issues including:

  • Home aids and adaptations 
  • Housing conditions, repairs and safety matters
  • Benefits, grants or loans for essential  building works

Managing in your home

We will identify how you manage in your home.  Depending on your needs we can help by arranging for:

  • Small adaptations or equipment like bath boards, stair rails and small ramps
  • Large adaptations like stair lifts, level access showers or room conversions
  • Funding for work may be provided through the Disabled Facilities Grant by HEART but we will still support you if you do not qualify for this financial assistance

Housing conditions

We assess homes to identify required safety improvements in relation to:

  • Cold and damp homes
  • Safety and hygiene facilities
  • Fire and security
  • Slips, trips and falls
  • Repairs

Help and support

We help by:

  • Providing grants and loans
  • Finding suitable contractors to carry out works
  • Supporting you to access other agencies who can help

Home suitability

If your home cannot be adapted we will provide advice and support to identify more suitable alternatives.  We explore options such as supported or extra care housing.  We provide practical help with identifying suitable Council or Housing Association accommodation by writing support letters and working with the housing teams. 

If you have already found a potential property we carry out joint visits to help decide if the property will meet your needs. 

Falls and safety

We identify risks which may result in safety hazards or falling at home. Caseworkers will assist you to prevent accidents by looking at;

  • Simple home modifications such as grab rails
  • Removal of tripping hazards

We will also provide advice and assistance to help reduce the chance of an accident.  This includes up to four hours free labour to help with reducing risks, e.g. modifying steps or replacing an electric socket.

Money matters

We can help with applications for:

  • Disabled Facilities Grants 
  • Grants and loans
  • Charity funding
  • Benefits entitlement

Sharing data

The Warwickshire Councils of the HEART service recognise that all individuals have a right to expect that safeguards will be maintained to protect the integrity of their personal information and as such HEART will only share information in accordance with the requirements of the Data Protection Act 1982.  HEART will inform you of the identity of other parties to whom we disclose or pass on personal data.

Last updated Wednesday, 15th April 2020

Was this information useful?

You said, we did