How this strategy was developed
The Tenant Engagement Strategy forms the cornerstone of our approach to engaging and empowering our tenants and leaseholders. It is therefore really important that we start as we mean to go on – this strategy must reflect what our tenants and leaseholders are saying that they want and need.
We published the draft strategy on our website and also published the link via our Housing Facebook page, asking for comments and suggestions. We also left hard copies and feedback forms at our Independent Living Schemes and STAN also had copies available.
- 128 responses were received
- 26 were completed online
- 17 were anonymous
- 102 were from tenants living in independent living accommodation
Nearly all respondents felt our priorities were very important, therefore we do not recommend implementing any changes to the five priorities.
Overall communication was highlighted throughout the survey with respondents being the least happy with how we stay in touch with them. Our strategy has highlighted this under priority 5 (transparency and communication) thus supporting the requirement to improve, based on the comments received.