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Housing benefits

Where to go for help and support

If you are struggling with benefits, budgeting, bills and debt then you can get help and support from one of our partners. Here is a list of local and national organisations that will be able to give you the information, advice and support that you may need.

Local Organisations provide information, advice and guidance and include:

CA: Help to Claim Service – Help to make an application for Universal Credit and to help and advise you up to your first payment. Tel: 0800 144 8 444 or go online at: 

Council Tax Support - If you are on a low income, you may be entitled to receive council tax support of up to 100% of your net council tax bill. You will be required to complete an application form and provide relevant information concerning your income and household, so that your entitlement can be assessed.

Apply for council tax support

 Discretionary Housing and Hardship Payments - Discretionary Housing Payments (DHP) and Hardship Payments are paid at the council's discretion where it considers extra help with housing costs is needed. These payments are made from a limited budget allocated by the DWP. To apply for a DHP you will need to be in receipt of either Housing Benefit or the Housing Element of UC. To apply for a Hardship Payment (help towards council tax only) you will need to be in receipt of Council Tax Support.

Money management – request a Financial Inclusion Support Officer - If you have any concerns about managing your money or budgeting, then please contact one of the team today. The officer will walk you through every step and if you need additional help and support then you will be referred to the right specialist support organisations that can help you. Email the team or Telephone : 02476 376 700

Warwickshire Local Welfare Scheme – For emergency food referrals and supported food referrals Tel: 0800 408 1448 (freephone from landlines) or 01926 414124

ACAS – Acas gives employees and employers FREE, impartial advice on workplace rights, rules and best practice. For more details, advice and information visit

Free School Meals – Every Free School Meal awarded helps your child’s school get more funding. Your child doesn’t even have to have the meal! The funding is really important to the school as it can provide more activities for the children - and the funding continues for the school for 6 years! Apply online now……it makes sense! It’s quick and easy to apply online, visit

Benefits Calculators – Us a FREE and independent Benefits Calculator to find out what benefits you could get, how to claim or to work out how your benefits will be affected if you start work. Go to

Nuneaton and Bedworth Citizens Advice - Benefits, consumer advice, debt, budgeting, energy saving, better deals, pensions, financial capability, life events and money matters toolkit Tel: 02476 494 393 email: or visit the website

Act on Energy- Energy bill or switching advice and financial assistance to repair or replace heating systems (home owners only) Tel: FREE 0800 988 2881 email: or visit the website

Severn Trent Water - Water Rates debt, Water Sure, Metering scheme, Water saving information, The Big Difference Tel: 0800 917 6901 or call 03456 022 777 for help paying your bill

Veterans Contact Point – Information, Advice and Guidance for serving or ex-service personnel. Tel: 02476 343793  email: or visit the website

Rethink - Employment support service specifically to support with mental health issues. Tel: 0300 5000 927 email: or visit the website

Coventry and Warwickshire Mind - Low level early support for over 16 year olds aiming to enhance mental health and wellbeing. For service delivery during Covid19 please visit the website: or follow @cwmind on facebook or twitter. For information and advice about where to get help, call the Mind Infoline on 0300 123 3393 or text 86463.

Dear Life – for people in Coventry and Warwickshire who are desperately seeking support, or anyone who is worried about a loved one or someone they know. As well as raising awareness around suicide, the website provides information and advice as well as the contact details for both local and national suicide prevention support   

P3 - Floating support for over 25’s to support them to stay in their home (eg if in rent arrears), street outreach work and accommodation to support rough sleepers with access to a mental health practitioner, drop in facilities in Nuneaton Tel: 0808 164 6220 or email: Due to Covid19 services are by appointment only.

Warwickshire CAVA Access to volunteering opportunities, support for local groups, organisations, enterprises and charities with governance, funding and to help strengthen local communities. To find out more contact WCAVA Tel:  01827 718080 email: or visit the website

Family Information Service – Offers free help and advice on all aspects of family life to parents, carers, young people, and anyone working with families in Warwickshire. Tel: 01926 742274 email:

Accelerate – Free employment support services that can build confidence, give training, improve skill and provide valuable work experience. Tel: 02476 633911 email:

National Organisations that provide help and support either online 24/7, provide a face to face or phone service, include:

Learn My Way –Learn how to use the internet. Learn My Way has free courses to help you get online, learn digital skills and stay safe and connected. Visit

The Money Helper - The easy way to get clear, free, impartial help for all your money and pension choices. The website is packed with advice and guides to help improve finances, tools and calculators to help customers keep track and plan ahead. Whatever your circumstances or plans, move forward with The Money Helper. Visit: where you can Web Chat too

National DebtlineFREE, impartial and confidential expert debt advisers who are supportive and trained to a high standard. To talk customers through the debt advice options that are right for them. Tel: 0808 808 4000 or visit

Loan Sharks - A new FREE smartphone app has been launched to make it quicker and easier to report loan sharks and access help.

The Stop Loan Sharks app, includes a contact form and phone number to report loan sharks, as well as information to help victims of illegal money lenders to get support.

It also offers advice on the tell-tale signs that someone is a loan shark. These include offering cash loans without any paperwork, charging extortionate interest, taking bank cards and passports as security and threatening behaviour or violence to get money.

Other features include a search tool to help users find credit unions and legitimate lenders, links to confidential debt advice services and push notifications about shark arrests and court cases.

Download the Stop Loan Sharks App for free from the App Store and Google Play

Alternatively visit or call 0300 555 2222 to safely and confidentially report a Loan Shark

StepchangeFree expert, tailored advice and practical solutions to problem debt. Benefit calculators and help to manage money better. Tel: 0800 138 111 or visit

Shelter - Homeless and housing advice, advice about Rent/mortgage arrears, housing benefit and UC issues, renting problems and legal clarification. Tel: 0808 800 4444 or visit: where you can Web Chat too

Universal Jobmatch - Search and apply for full or part-time jobs in the local area, Great Britain and abroad using the Universal Job match website

NHS Choices - For advice, support and to find services near to you. Visit: and Search ‘Mental health and Wellbeing’

A Directory of Mental Health Support in Warwickshire A comprehensive directory has been compiled by Warwickshire CAVA of all Mental Health Support available to residents across Warwickshire. To access the directory visit and search ‘directory of mental health support’ for details of all services in a document that you can download

The Big White Wall - Having a tough time or feeling down or stressed? Big White Wall is a safe online community of people who support and help each other by sharing experiences, guided by trained professionals. Visit

Mental Health Matters - For mental health, emotional support, visit , or call 0800 616 171- it’s available 24/7 or email:

Change, Grow, Live (CGL) – Free and confidential drug and alcohol service for adults, families, carers and affected others in Warwickshire. For drug or alcohol advice, support and treatment is available from CGL Warwickshire. Please Tel: 01926 353 513 or email: or refer yourself online at

GamCare – If gambling is a problem that is affecting you and others close to you, GamCare is a leading national provider of FREE information, advice and support for anyone affected by the problem gambling. Visit for more details and live chat, or call the helpline on 0808 8020 133 which is available 24/7

EQuIP Equality and Inclusion Partnership - Support discrimination on Age, Disability, Gender, Gender Reassignment, Marriage, Civil Partnerships, Pregnancy and Maternity, Race, Religion or Belief, Sexual Orientation. Discrimination casework and supporting diverse communities. During Covid19 please call 07377 431997 or send a message from their online contact page

Age UK – Provide information, advice and guidance on all money, benefit and debt matters and enables independence for older people and helps to combat loneliness. Tel: 0800 055 6112 or visit

The Pension Service - The Pension Service helps with State Pension eligibility, claims and payments. Claims made online at or Tel: 0800 731 7898 for help to make a claim or advice.

Carers UK – For expert advice, information and support. Caring can be extremely complicated. The maze of rights and entitlements can be complicated. Filling in paperwork can be complicated. For expert telephone advice and support if people want to talk about caring. If you're looking for answers, the online information and support is the best place to start. Tel: 0808 808 7777 or visit

Last updated Monday, 10th January 2022

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