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Web page feedback

You said, we did - website feedback

If you take the time to use our thumbs up, thumbs down rating on our web pages, tell us what you were looking for, what's missing or what information is wrong in the comments box and we can then put it right.

Page

You said

We did

Electoral register

Can't find the electoral register.

The electoral register is not available online.  The web page does advise that it is available for inspection at the Town Hall. The full version of the electoral register has viewing laws applied to it.

Binfo mobile phone app

It seems to not have been working for 2 or 3 months.

We are currently exploring alternative providers of a mobile phone app to provide bin information.

Contact us

Email address for general queries not shown.

We use an online form that captures your enquiry which is logged by our customer services team.

Brown lid bin recycling

I want to contact you, not know what to recycle.

If you need to contact us, there is a link at the bottom of the page that provides information on the ways that you can contact us.

Planning search

Can't find the map to so that I can search for planning applications in specific areas.

We do not offer the facility to search for planning applications using a map-based search. This may be something that we will explore subject to demand.

Contact us

The offices should open a few days between Xmas and new year. You're supposed to be providing a service.

During the Christmas break you can use our website to request services, make payments and contact us.

Street naming and numbering

I am trying to find and read the street name and numbering policy.

We have updated our website to show this information.

Pest control service

All I am trying to do is find a contact number so assume that I will have to go through the switchboard as usual, contact centre?

All services are managed by our customer services team. We have a web page that provides all of our contact information.

Animal warden service

There is no contact information for animal welfare. My enquiry does not relate to a dog but to Avian Flu.

DEFRA are the appropriate agency for this information.  As customer details were left, an email was sent to the customer with web links to the information being sought.

Planning applications

I want to see what planning applications have been submitted.

Customer were looking in the building regs section rather than planning applications.

Animal warden service

Spelling error on website.

Spelling error corrected.

Planning applications

I'm just curious what the planning application is for for a development in Nuneaton.

The planning search facility will describe the application.

Business rates

A phone number to talk to some one about business rates.

We promote our contact number and all contact methods on every page using the Contact us link at the bottom of each page.

Nuneaton crematorium

Wanted to know postcode or directions for Nuneaton Crematorium. Site pages unhelpful, lacking in information . Couldn't even get through to the office.

Cemetery and crematorium webpage has been updated with information for the customer.

Borough plan

Went on this site and could not find forms to fill in. Forms only allow one person per household to complete.

Emailed customer with a link to the page where the representation form could be found, and informed her that it was fine to submit a representation for both herself and her partner.

Applying for housing

I would like to be considered for a one bedroom bungalow.

We have an online housing application process that is available on the page.

Car park information

I'm coming from Chester to a Choir Festival on Saturday ie 100m away and need to park from 9am to 5.30. I have been told this is the nearest car park. However, there are no directions as to where the entrance might be? Information is clearly only intended for locals.

Each car park has full address and postcode details.

Telephone number

Telephone number required.

There is a link to our contact information at the bottom of each page. On the social page, there is a link to enable you to contact our customer services team.

Green bins

There has been no green bin at my address for more than a year, all the time I have owned the property - do I really have to pay for this provision?

Unless you have previously owned a green lid bin, payment will not be requested. Either order this online, by telephone or email - explaining the circumstance. Please note that crews will not empty two green bins at a property unless payment has been received for the additional bin.

Green bins

I would like my green bin replacing please, I do not wish to buy an extra one. My current green bin is split down the side and the tape we keep using to hold it together keeps coming off.

Replacement bins can be ordered online.

Report flytipping

I have reported fly tipped waste in several occasions and have now received an email to say that you are unable to identify the site of one incident. Unfortunately, your email does not quote the location of the issue so I cannot out and verify whether the matter has been resolved or not. Also, there is nowhere on the website to search using the incident number. Very poor performance.

Cases raised by individuals can be tracked by incident numbers by logging in to the self-service platform. Log in or register by following the link from the top right hand corner of the Council's website homepage and follow the self-serve page links.

Last updated Wednesday, 10th May 2017

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You said, we did