You are here:

Latest news

Reminder to tenants

Published on Thursday, 29th June 2017

We are reminding our tenants that the traditional two week break from rent in the second and third week of July no longer applies and that rent is now due 52 weeks of the year.

The change came about as part of a 2017 review to the tenancy agreement and means that the total rent is now spread over 52 weeks rather than 48, making each weekly payment less.

Tenants who pay by direct debit will see the money being taken out of their account but this is a gentle reminder to those who pay in other ways to make sure the rent is paid so as not to fall into arrears.  Direct debit is the easiest way to pay your rent, with the money being taken out automatically and any changes that need to be made will be done for you.

Unfortunately those tenants who are already in arrears can risk making their debt worse by not realising their rent it due.  By falling into arrears you risk losing your home and any tenant in financial difficulty can get help and support from the council.  Get in touch at the earliest opportunity to reduce the risk of eviction.

"The change to a 52 week rent year seems to have been popular with our tenants, with most finding it less confusing and being pleased that the cost is now spread out further.  However the rent free weeks have been in place for over 50 years and we want to make sure that all our tenants are aware of the change!  It is so important to keep up with your rent so that your home isn’t at risk and we want to make sure all our tenants are able to do this."

Cllr Julie Jackson, portfolio holder for Housing and Communities

For those tenants who pay at the post office or payzones; the council is no longer issuing rent cards, but instead issue a letter with a barcode that can be scanned by the post office with the amount you wish to pay.   The issuing of the barcodes have saved the council over £1500 from the cost of the rent cards.

If you have questions about paying your rent or want to set up a direct debit please contact our customer service team on 024 7637 6376 or for more financial assistance call our revenue enforcement team on 024 7637 6323.