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Nuneaton and Bedworth Borough Council’s response to Coronavirus – Update

Published on Monday, 22nd June 2020

An update from the Leader, Cllr Julie Jackson, Brent Davis – Executive Director – Operations and Simone Hines – Executive Director – Resources.

We are facing an unprecedented time and a situation that is fast moving and constantly evolving. The safety of the public and our staff, together with providing as much support as we can to residents, remain our top priorities and we are striving to keep key services operational during this on-going COVID-19 crisis.

Keeping our services running

Following the recent lifting of lockdown restrictions NBBC’s customer service centre has put in place an appointment system for residents to see an advisor at Nuneaton Town Hall. Having regard to the governments continued guidance to remain at home wherever possible, the majority of council services can be accessed online or over the phone.

If this is not possible, an appointment can be made Monday to Friday between 9am and 5pm by calling 02476 376376. In order that social distancing can be maintained and to limit the number of people within the building, the appointments will be spread throughout the day and limited to essential needs only. To help ensure the safety of staff and customers there is also hand sanitiser available on entry, protective screens and a one way system in place to reduce contact.

We will keep this under review following any changes in government advice. 

We continue to successfully run remote council meetings.

Action to protect the most vulnerable

NBBC continues to work in partnership with organisations across Warwickshire to maintain a food distribution hub centre in the Borough and a local helpline to ensure our most vulnerable residents have access to vital supplies. Since distribution started in March, we have made approximately 2802 deliveries of essential food and information packages to those most in need.

As lockdown measures are eased, and other options for food delivery become available, this service will start to reduce.

So you can continue to get food and household supplies, supermarkets are offering delivery slots if you need to continue to self-isolate (shielding). If you have the means to pay for food we can help you begin the return to normality by using these services - you won’t need to leave your home. Call the hotline on 0800 408 1447 for help to access Tesco, Iceland or Morrisons.

Please be reassured that we will continue to support those who need help whilst isolated. If you have concerns about getting food, or need any other information and advice to help you stay safe and healthy, please call the hotline on 0800 408 1447 or NBBC on 02476 376376, visit for more information.

Housing our homeless

As of 15th June, from 23rd March, when the COVID19 ‘everyone in’ instruction was issued we have placed 108 (predominately single people). This is in addition to those households we already had in temporary accommodation prior to 23rd March. The increase in homelessness is an unprecedented situation, not only here in Nuneaton and Bedworth but across the Country as a whole. Of the 93 accommodated since 23rd March, 57 remain in Temporary Accommodation, in addition to a further 69 households that were already in temporary homelessness accommodation. The Council had 111 Households occupying temporary accommodation as at 15th June 2020.

The Council has used a number of its empty properties, furnished and fitted out for temporary self- contained accommodation, enabling households with children in particular, to be able to self-isolate should they need to and to also reduce the risk of infection. The Council’s own Homeless Hostels are predominately occupied now by single person households only, and this is an aim that we will continue to endeavour to achieve.

Following the suspension of the Allocations Service, the council is continuing to ‘Direct Match’ Homeless households to available, unallocated and suitable empty properties. This will relieve the pressure on temporary accommodation and help to rehouse permanently those families the council has a full housing duty to under the Homelessness Legislation. To date we have moved 19 households that were Direct Matched to their new homes. A further 13 homeless households, currently in temporary accommodation, have been direct matched to social housing units and will be moved in due course.

The Councils Allocation Service will resume for normal allocations with effect from 1st August. Applicants on NBBCHomes will see adverts start to be uploaded from that date onwards.

If you, or someone you know has nowhere to stay, and are at risk of sleeping rough please contact the council on 02476 376376 for advice. If you spot a rough sleeper please also ring this number.

Housing repairs service

We are continuing to carry out only emergency repairs in tenants’ homes. This includes essential maintenance such as gas safety checks. From week commencing 26 May 2020, we started to carry out some external repairs and external maintenance programmes where it was safe to do so.

Risk assessments are being carried out to ensure the safety of our employees and tenants in line with the ‘Staying COVID -19 Secure in 2020’ document which was issued by the Health and Safety Executive. The five steps to safer working together are clearly stated within this document.

This month, we began working with our employees to provide a safe way; through risk assessment and consultation to resume some internal repairs. This is a gradual process as we start to get through the back log caused by COVID-19. Residents will be contacted by our repairs team well in advance of any works being carried out.

It continues to be a priority to protect residents and our employees from potential threats of COVID-19. 

Waste management

Our bin collection services are all running as normal. We are seeing an increase in waste presented for collection due to more of our residents being at home, which is causing some additional pressure to service delivery. We are therefore asking our residents to please ensure everything that can be recycled is (please visit for the guide to recycling at home), and we also ask that composting at home is utilised where possible; especially if residents are not signed up to the green bin service - Warwickshire County Council offer composter deals with delivery to your door, please visit for more information. We also please ask that residents continue to ensure bins are presented by 7am on collection day, as collection times may vary.

Judkins Recycling Centre in Nuneaton has reopened and you can book for essential visits here if there are no spaces available for the days/times you need – consider booking in at Lower House Farm Recycling Centre in Atherstone instead at

The bulky waste collection service is being carried out with certain precautions and restrictions in place to ensure the service can be carried out safely. Please visit the website to read the guidance and make a booking.

Rather than starting the working day at the Council’s Depot, our cleansing operatives are travelling direct to their litter picking routes in order to reduce personnel at the Council’s operational depot, and bin collection operatives are being collected on route where possible.

Parks and open spaces

Our parks and open spaces remain open for public use, as a means of exercise and to support mental wellbeing. However, we must ask that you follow the Government rules to help stop the spread of COVID-19 and to ensure that we can continue to keep these areas open.

The latest government guidelines (published 1st June) state:

  • You can leave your home to exercise and spend time outdoors for recreation with your household or in groups of up to six people from outside your household
  • Strict social distancing guidelines must still be followed if spending time outdoors with people from outside your household

If using parks & open spaces, you must also follow this guidance:

  • Do not visit a park if you or any member of your household have any symptoms – fever, cough or shortness of breath. Follow NHS guidelines if you do develop any of these symptoms or become unwell
  • If the park looks crowded, do not enter if you cannot safely observe social distancing. You could try visiting the park at different times (earlier/later) and try to use all areas of the park that remain open, so you can maintain an appropriate distance from others
  • Where possible, avoid touching surfaces (such as gates, hand-rails or seating) and your mouth and face. Please follow hand washing advice from Public Health England, including washing your hands as soon as you get home
  • Do not use areas of the park that have been closed, such as play areas and outdoor gyms, these are closed for your safety

Sports facilities 

The following council sports facilities within our parks and open spaces are open; they will be available for group use by members of the same household and in line with the new government guidelines, in groups of up to six people, provided you adhere to strict social distancing guidelines.

  • Tennis / Netball courts (excluding those at The Pingles Leisure Centre, which remain closed at this time)
  • Pingles Running Track – bookings only, please visit
  • Basketball courts (within Multi-Use Games Areas)
  • Golf, Foot Golf and Disc Golf courses

Please note that there is currently no equipment provision and users will need to bring their own. 


Due to the large increase in the numbers of people visiting and spending time in our parks and open spaces, there has been an increase in the amount of litter being left across the Borough. Some litter bins in parks have been over-filled and have subsequently overflowed with rubbish, this has a detrimental effect on the environment and natural wildlife. Additional cleansing resources have been put in place to meet the demand.

We kindly ask visitors to our parks and open spaces not to leave rubbish, bottles, or food behind. If a bin is full we kindly ask visitors to take their rubbish home with them and dispose of or recycle it appropriately.

Water Safety

Please do not swim in unauthorised bodies of water such as rivers, pools and lakes. This could put you at risk of diseases, underwater obstructions and the water can be dangerously cold putting you at risk of thermal shock. There is also a risk to others who can lose their lives in attempting a rescue. 

  • People regularly get into difficulties and even experienced swimmers can find themselves quickly getting into trouble
  • The water is usually much colder than people expect – particularly if people move away from the shore or enter deep water
  • There are hidden currents, unexpected obstacles and weeds under the water which people get caught up in and cramp can quickly set in
  • The water is also often unclean and carries a risk of catching waterborne diseases
  • Many of our lakes are also used for fishing, which means there could be fishing line in and around the water

Children and teenagers in particular, who do not realise the dangers, are attracted to such activities. Therefore, we are asking parents to talk to their children to highlight the dangers. Read full press release with guidance here

Grounds Maintenance

In compliance with associated guidelines in managing COVID-19 as well as social distancing measures, from 1 June full delivery of the grounds maintenance operations resumed, including commencing with summer bedding planting.

For those wishing to find out when maintenance operations are due in their area, details can be found on our contractor’s microsite, by following the link below:


From 26 May, mourner numbers allowed at burial services were increased to include 6 mourners at the graveside and a further 10 within reasonable distance of 5 meters. All other requirements set in place remain the same in line with updated Government guidelines.

  • Adequate distance should be observed when travelling together to the cemetery.
  • Individuals displaying symptoms should isolate and not attend.
  • Those who are vulnerable or high risk are advised to remain safe however if attending funerals, they should be supported by making other attendees aware.
  • Backfilling of graves can only be carried out by Cemetery operatives and observed at a safe distance as required.

These measures are in place to ensure the safety of families and employees present at a funeral.

Continuing with key projects

This month, we craned in the modular homes for our new build development site at Pine Tree Road in Bedworth, which consists of semi-detached houses and apartments and is scheduled to be completed by early August.

Nuneaton and Bedworth Borough Council and its key partner in the programme, Warwickshire County Council, continue to look to the future to deliver the Transforming Nuneaton programme.

To deliver change and improvement at the Abbey Street end of Nuneaton Town centre, market-leading urban regeneration company, Queensberry was appointed as development partner during April this year.

The Borough Council is also continuing to work hard on refining its businesses cases for submission to the Future High St and Towns Fund.

Supporting local businesses & suppliers

Discretionary Grant Fund Scheme for Businesses

As the closing date has now passed, the Revenues Team is working hard looking at all the applications we have received for this grant.

We will be notifying businesses as soon as possible of the result of their application and intend on commencing grant payments as soon as next week.

Business advice

We have issued advice for businesses of the action they need to take to avoid the growth of Legionella bacteria in their water systems whilst the business is closed, read the article here.

Supporting our Suppliers

We want to reassure you that Nuneaton and Bedworth Council is treating the payment of its suppliers as a critical process.

We recognise that COVID-19 is unprecedented and will have a significant impact on our suppliers of all sizes therefore, if you currently send paper invoices to Nuneaton and Bedworth Borough Council, we ask that you switch to sending invoices electronically. Paper invoices received through the post will of course continue to be processed, but may inevitably take longer.

Please email your invoices to with all necessary supporting documents.  This will help us reduce any delays in processing for payment.

Please note that this mailbox is for invoices only, if your query relates to anything else relating to payment of invoices then please email

For any other queries, please ensure that you email the correct department – contact details can be found on other pages within our website:

Supporting residents and key workers

Housing Benefit and Council Tax Support

The Benefits Team have been constantly working on a range of changes introduced by the government since April 2020 to help support people who are struggling to pay their rent and their Council Tax.

We have awarded credits to Council Tax Support Customer Accounts and adjusted customers Housing Benefit Claims following the changes to the local Housing Allowance.

In the meantime if you are struggling financially, you can contact the Council- to discuss claiming assistance 

Sign up now to receive faster updates on your benefits via the NBBC Portal here:

Town Centres & Markets

Its been an exciting time in our town centres, we saw the non-essential stores reopen in the town centres last Monday and we also fully re-opened Bedworth Market. Nuneaton Market is planned to reopen this Wednesday, 24 June with a new layout to support social distancing measures. We have worked hard to ensure that the necessary central government guidelines are in place to facilitate the safe reopening of our town centres. We would ask for your support and understanding in adhering to these precautions to ensure a safe shopping experience to prevent the spread of COVID-19.

All car parks and public toilets are also now open, with the exception of Harefield Road Car Park which is still being used periodically to support Covid-19 mobile testing. Free parking is still available in the Borough for public sector essential workers via their employers.

We are also continuing to support our market traders with the suspension of market rent in the short term to help reduce the financial strain that traders may face.

A brand new section of the town centres website has also now been launched to provide details of any trading restrictions for stores and as a point of contact for local business to access support.

Staying safe & connected

As well as our social media channels, we have a wealth of information on our website to keep you up to date with service disruptions as well as links to government services and third party advice including advice on domestic abuse, how to avoid scams, ways to look after your mental health, and staying active as well as much more. Follow @NBBCouncil on Twitter & Facebook or visit

The Museum & Art Gallery continues to find new ways to offer access to cultural experiences with their fantastic digital interactive services. Follow @nuneatonmuseum on Facebook & Instagram or visit

Government guidance is being updated regularly, to stay up to date with the latest advice please visit

Stay alert

We can all help control the virus if we all stay alert. This means you must:

  • stay at home as much as possible
  • work from home if you can
  • limit contact with other people
  • keep your distance if you go out (2 metres apart where possible)
  • wash your hands regularly

Do not leave home if you or anyone in your household has symptoms.