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Working together to support our communities during the COVID-19 pandemic

Published on Wednesday, 1st April 2020


Members of the public, voluntary and community services across Nuneaton and Bedworth are pulling together to support those in our society who are unable to help themselves at this time.

Thousands of people have found new and innovative ways to keep in touch, check in on neighbours in need and do their bit to support those feeling lonely and scared in light of Government advice to stay home and stay safe.

A number of people in the county with serious underlying conditions have been asked to shield themselves for twelve weeks. This is critical to keeping individuals safe and well, and protecting crucial NHS capacity.

This extremely vulnerable group must stay in their homes so services across the borough and county are working together to support them during this difficult time. Working in partnership, Nuneaton and Bedworth and Warwickshire County Councils, supported by the voluntary and community sectors, the police, the military and Warwickshire Fire & Rescue Service, have rapidly established a distribution network to distribute essential items and co-ordinate wider support to clinically vulnerable people who are self-isolating.

Packages of food will be delivered weekly to these people, and this started on Monday 30 March. The prospect of remaining indoors for an extended period of time is daunting so advice to help them maintain physical and mental health and access services to combat social isolation will also be offered. Guides about staying safe and well and signposting to listening services will be included in the packs.

Anyone identified as extremely vulnerable by the NHS and without access to existing support networks can call the dedicated support number 0800 4081447 for support and advice.

We also know that there are residents in the borough who may not have received a letter or text from the NHS but who still need support in these difficult times. The Borough Councils contact centre is still open on 02476 376376 to provide advice and support to residents that may not have other help available.

If you have a prepayment gas or electricity meter, and you cannot safely top this up yourself, or, if you have no family or friends that can do this for you, please contact your energy supplier as soon as possible.  They have details of support and how to contact them on their websites. 

The Warwickshire local welfare scheme can also help people at times of unavoidable crisis when they have no other means of support. The scheme provides basic and essential help for food and energy and more information is available at People can check if they are eligible and apply to the scheme by calling 01926 359182 or emailing with their contact details.

Monica Fogarty, Chief Executive at Warwickshire County Council said:

“Our vibrant communities are making fantastic effort to support people as they follow social distancing guidelines. Various neighbourhood networks have popped up, volunteering has surged, and in streets around the county people are helping one another to stay safe by ensuring access to food and support.

“Public services in Warwickshire are providing targeted support for the extremely vulnerable and wider help to others identified as in need, by providing food, other supplies and support while people self-isolate. Your public services and community and voluntary groups are here to help; we are committed to doing our best to ensure the people of Warwickshire can get through this difficult time together.”

Simone Hines, NBBC Executive Director- Resources said:

“We are working with Council’s across Warwickshire alongside community and voluntary groups to provide the best service we can for those vulnerable individuals who are desperately in need of help.

Our team of dedicated staff continue to work hard to ensure supplies are packed and sent out as quickly as possible and we are doing our utmost to pull our services together and work as one to identify the residents who require help, ensuring that crucial supplies reach those who need them during these difficult times.”