Council tax support

The Government announced that a separate fund has been designated to reduce the Council Tax liability for working age people who qualify for Council Tax Support, during 2020/21.

We have used this grant to reduce Council Tax bills for our working age Council Tax Support customers by up to £150.  This will show on your bill as Council Tax Discretionary Relief.

This amount will be applied in full where there is £150 or more left to pay after the Council Tax Support has been calculated, or clear the remaining balance if it is below £150.

• If you have already made payments towards this bill and your account is in credit, we will refund this credit to you

If you pay by Direct Debit we will automatically refund this to you.

If you do not pay by Direct Debit and wish to request a refund then please contact us:

• email
• 024 7367 6530

Refunds will be made by BACS and we will require the following details

• Your name
• Council Tax Account number as shown on your bill
• Bank Account Name
• Bank Sort Code
• Bank Account Number

Last updated Thursday, 19th November 2020

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