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HEART – Helping you live independently at home

HEART Privacy Notice

What is the Home Environment Assessment and Response Team (HEART)

HEART consists of officers from the Warwickshire County Council Occupational Therapy Team, Nuneaton and Bedworth Borough Council, North Warwickshire Borough Council, Rugby Borough Council, Warwick District Council and Stratford District Council.

The officers work in partnership to provide a holistic service to residents. HEART is an advisory and support service to assist, Warwickshire residents to improve, repair or adapt their homes and to protect and improve their health, safety and wellbeing.

What information we collect about you

We collect information from you regarding your home, your health and your personal and financial circumstances.

This information is collected from you in different ways as your case progresses.

During a telephone assessment we collect general information about you and the problem you are experiencing that we may be able to help with. Also during this assessment we may ask you about any health and safety issues within your home.

We may need to visit to you in your home. During the visit further information may be collected.

How we use the information about you

We collect information from you in order to deliver the services that we provide. In order to provide our service we may need to share some information about you with the relevant people and organisations as detailed below:-

If we are providing equipment then we will need to share information with our equipment provider.

If you are a home owner and we are providing an adaptation or repair works then we will need to share information with our contractors to provide quotations for the works. We will also need to verify ownership of the property; this is usually done by accessing the Land Registry website but where the property is not registered we will need to contact the holder of the deeds for confirmation of ownership (this could be a bank or solicitors for example and is normally done by letter).

If you are a tenant in a private rented property and we are providing an adaptation then we will need to share information with our contractors to provide quotations for the works. We will also need to share information with your landlord in order to get permission for the works to be carried out.

If we are applying for a Disabled Facility Grant or Grant assistance for repair works on your behalf and you are on a qualifying benefit then we will need to contact the benefits department at the local authority or the Department of Work and Pensions to confirm this.

If you are a local authority tenant and we are recommending an adaptation or repair then we will need to share information with the local authority department dealing with adaptations in order to pass on the recommendation.

Any of our customers may need services or support from external organisations such as charities, building contractors and building professionals, health or social care providers.  If you agree to referrals then we may refer to other providers as necessary to deliver our service or solutions.

We work with partners to provide you with public services. To do this, we may need to share your information. We will do this in a way that protects your privacy.

We are under a duty to protect public funds. We may use any of the information you have provided on this form for the prevention and detection of fraud. We may also

share this information with other bodies that are responsible for auditing or administering public funds.  Please let us know when any of your contact details change.

Who will have access to my information

Your information is stored securely on a computer system, people will only access your particular case when required for the delivery of the service.

Access to Your Information and Correction

You have the right to know what information we hold about you and we try to make sure it is correct. You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information please email or write to us using the contact details below. We may make a small charge for this service.

Changes to the privacy notice

Our Privacy Notice is reviewed regularly and any updates incorporated in this document.

How to contact us

Please contact us if you have any questions about this Privacy Notice or information we hold about you.

Last updated Monday, 11th June 2018

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