Complaints about food and food premises
Officers will respond to complaints about food related matters. These could range from unhygienic food premises, methods of food handling, food products that are unsatisfactory, eg are mouldy, contaminated or "gone-off". Officers are also available to provide advice on food safety matters generally.
Our commitment to you
Following receipt of a complaint or request for advice, we will endeavour to contact you and commence our investigation or provide advice within 3 working days. We will endeavour to complete our investigation and decide whether we can take any statutory action within two months of receipt of your complaint.
Procedure for making a complaint
On making a complaint, you will be asked to provide your name and address (which will be kept confidential), together with details of your complaint. It is helpful at this point if you could be as precise as possible in order to aid our investigation, eg name or address of premises complained of, precise nature of complaint, and name or description of person complained of, if relevant. Whatever the circumstances, it is essential you contact us as soon as possible. Following the completion of any investigation you will be advised of the outcome of any action that has been taken. In the case of complaints about food products, it should be noted that any investigation will not address the question of compensation.
Last updated Friday, 18th November 2022
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