You are here:

Change of circumstances - benefits

Report a change of circumstances

You can use the online form to tell us of a change to your circumstances that effects:

  • Council Tax Support
  • Housing Benefit
  • Second Adult Rebate (alternative help with Council Tax, available to people who have reached State Pension age only)

The quickest and easiest way to report a change in your circumstances is via your NBBC Portal account.  Sign in or register using the button below.

Report a change in your circumstances

Once you have registered you will be able to:

  • View your existing Housing Benefit/Council Tax Support claim
  • View your award details
  • Report a change in your circumstances
  • Check your next payment
  • Sign up for notifications

Alternatively you can report a change in your circumstances online here 

You must tell us about all changes as they happen. If you don't tell us about a change, and:

  • we pay you too much benefit - you may have to pay it back
  • your benefit goes up - you will lose money if you do not tell us within four weeks

You must advise us if any of your circumstances change:

  • you have had a change in your income/benefits
  • had another child
  • someone has moved into or out of your home - include lodgers and sub-tenants
  • income of anyone living with you has changed
  • savings or investments have changed
  • you, or anyone living with you, have become a student, started a youth training scheme, gone into hospital or a nursing home, gone into or come out of prison, or have secured, changed or left a job
  • stopped caring for someone and stopped getting Carer's Allowance
  • someone you look after has stopped getting Attendance Allowance
  • rent has changed
  • moved home
  • you or your partner are going to be away from home for more than a month
  • you or anyone living with you has started work
  • you have received any decision from the Home Office

This is not a full list, if you are unsure or need any assistance contact the benefits team.

Last updated Monday, 7th September 2020

Was this information useful?

You said, we did