Change of circumstances - benefits

You can use the online form to tell us of a change to your circumstances that effects:

• Council Tax Support
• Housing Benefit
• Second Adult Rebate (alternative help with Council Tax, available to people who have reached State Pension age only)

The quickest and easiest way to report a change in your circumstances is via your NBBC Portal account.  Sign in or register using the button below.

Report a change in your circumstances

Once you have registered you will be able to:

• View your existing Housing Benefit/Council Tax Support claim
• View your award details
• Report a change in your circumstances
• Check your next payment
• Sign up for notifications

Alternatively you can report a change in your circumstances online here 

You must tell us about all changes as they happen. If you don't tell us about a change, and:

• we pay you too much benefit - you may have to pay it back
• your benefit goes up - you will lose money if you do not tell us within four weeks

You must advise us if any of your circumstances change:

• you have had a change in your income/benefits
• had another child
• someone has moved into or out of your home - include lodgers and sub-tenants
• income of anyone living with you has changed
• savings or investments have changed
• you, or anyone living with you, have become a student, started a youth training scheme, gone into hospital or a nursing home, gone into or come out of prison, or have secured, changed or left a job
• stopped caring for someone and stopped getting Carer's Allowance
• someone you look after has stopped getting Attendance Allowance
• rent has changed
• moved home
• you or your partner are going to be away from home for more than a month
• you or anyone living with you has started work
• you have received any decision from the Home Office

This is not a full list, if you are unsure or need any assistance contact the benefits team.

Last updated Monday, 7th September 2020