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Payments refund policy

Refund policy for Worldpay card payments

What if my card is refused?

Card payments are not refused by Nuneaton and Bedworth Borough Council but by your bank or card issuer. There could be many reasons this may happen and we suggest you contact your card issuer if you have a problem with your payment being declined.

Can I have a receipt?

Yes. You will receive a confirmation of your payment on your screen after you make the payment. This will display your unique transaction number. You will also receive an email confirming the payment has been successful.

I’ve paid the wrong amount – can I have a refund?

Contact our customer services team if you have overpaid your account.


You have a right to cancel your application seven days after payment is made, to cancel your application contact our customer service team.

Last updated Tuesday, 23rd July 2019

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