You are here:

Payments refund policy (Worldpay)

Refund policy for Worldpay card payments

What if my card is refused?

Cards are not refused by Nuneaton and Bedworth Borough Council but by your bank or card issuer. There could be many reasons this may happen and we suggest you contact your card issuer in the first instance if you incur a problem with your payment being declined.

Can I have a receipt?

Yes. You will receive a confirmation of your payment on your screen after you make the payment. This will display your unique transaction number. You will also receive an email confirming the payment has been successful.

I’ve paid the wrong amount – can I have a refund?

If you have overpaid your account contact our Customer Service team.


You have a right to cancel your application seven days after payment is made, to cancel your application contact our Customer Service team.

Last updated Monday, 11th January 2016

Was this information useful?

You said, we did