Council tenants have a responsibility for ensuring rent is paid on a weekly basis on time. Failure to pay when due, may put the tenancy at risk. The council is not unsympathetic to financial problems and has policies in place.
The council has an Arrears Policy and you should be aware that it is the policy of the council to deal swiftly with arrears of rent and to take firm action against non-payers in line with our recovery procedures.
In carrying out this policy, we will endeavour to be sensitive to individual's circumstances and offer advice on welfare benefit entitlement and money management wherever possible.
Housing - Financial Inclusion Team
Tel: 024 7637 6720