Nuneaton and Bedworth Borough Council

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Customer feedback

Complaints, compliments and comments

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You can make your complaint in several ways:

  • online via the Council's website
  • email
  • telephone
  • letter
  • in person
  • typetalk (18001 024 7637 6376)
  • on a complaint form
  • through a friend, relative, solicitor or Councillor

If you have difficulty making a complaint please contact us so we can help you.  The more information you can give us the better.  Names of people you have spoken to, witnesses, dates of events, copies of letters - all will help us to deal with your complaint quickly.

Tell us if you feel that we have done something wrong, or if we have not done something we should have done.  Examples include:

  • a Council employee has been unhelpful or unpleasant towards you
  • something has not been done in good time, or at all
  • normal rules or policies have not been followed
  • relevant things have not been properly taken into account
  • you have not been told your rights
  • you have suffered from malice, bias or discrimination

For freedom of information requests, please see our FOI section.

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  2. What will happen when I make a complaint

Customer Services

Tel: 024 7637 6376

Email: customer.servi
ces@nuneatonandbedworth.gov.uk

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