Home » Housing » Private Sector Housing » Housing Information and Advice » Drain and Sewer problems » Council procedure
Browse Our Site
Rate this page
How do you rate this
information / service?
information / service?
Contact Information
Nuneaton & Bedworth Borough Council
Tel: 024 7637 6376
Monday to Friday 9:00am to 5:00pm
One Stop Shops:
Nuneaton Town Hall
Coton Road, Nuneaton,
Warwickshire, CV11 5AA
Bedworth Area Office
High Street, Bedworth,
Warwickshire, CV12 8NF
Contact Us
Maps and Directions
Tel: 024 7637 6376
Monday to Friday 9:00am to 5:00pm
One Stop Shops:
Nuneaton Town Hall
Coton Road, Nuneaton,
Warwickshire, CV11 5AA
Bedworth Area Office
High Street, Bedworth,
Warwickshire, CV12 8NF
Contact Us
Maps and Directions
Council procedure
If you contact the Council to deal with a drainage problem then the procedure laid out below will be followed:
On contacting the Council you will be asked:
- Was the affected property build before 1937?
- Are any of the neighbouring properties affected
If the property was built before 1937 and adjacent properties are affected then the property may be the responsibility of Severn Trent. You will be asked to contact them on 0800 783 4444.
If the property was built after 1937 then you will be asked:
- Is sewage overflowing?
If yes then the case will be passed to the Private Sector Housing Team. You will also be sent a leaflet about cleaning up after sewage has over flowed.
- Are any of the neighbours affected?
If No then it may be a drain belonging to you only and you will be advised to arrange your own clearance.
If Yes then it is likely that your neighbours share the sewer and your will be advised to contact them to share the cost of the clearance.
- Is there any history of problems with the drains?
If yes, you will be asked for details, then the information will be passed on to the Private Sector Housing Team as there may be a long standing problem with the drainage that may need to be investigated.
Should you say that you are unwilling or unable to pay for the clearance then the case will be passed to the Private Sector Housing Team.
The officer will try to identify whether the problem is a blocked private drain, private sewer or a different problem that needs to be investigated and the officer will advise you of possible remedies.
The cost of the repairs are the responsibility of those properties on the affected private sewer.
An officer will visit you if necessary, to identify who maybe on the affected system and advise all parties of their legal duties and responsibilities. A private contractor may be the cheapest option if all the affected neighbours agree to share the costs.
The officer may advise that works must be carried out within 2 working days of their initial inspection.
If no action has been taken then legal notices will be served to all appropriate parties. If the work is not completed within the time limit specified the Council will carry out the works on your behalf and will then recharge all affected parties equally for the cost of the works.
The charge will include the Council's administration fee based on the time spent by officers in dealing with the problem. These charges can differ depending on time spent and do not include the cost of the work itself.
