Resident Involvement Team Sarah Cox and Lorraine Allen
Housing Services provides a range of activities through which our customers can become involved and have their say in how housing services are delivered and improved.
Contact Details | Online Services | |
Phone: | 024 7637 6493 | |
Fax: | 024 7637 6551 | |
Email: | ||
Service Unit: | Housing | |
Mystery Shoppers
Our mystery shopping programme contains a wide range of activities and is undertaken by an enthusiastic group of trained customers. They regularly test our services and are involved in any new processes we introduce. They are able to ensure that our services match what tenants want, therefore influencing the delivery of services in a specific area.
The mystery shoppers have a rolling programme of work, covering all aspects of the Housing services.
It doesn’t matter what your circumstances are, as we need as many different people as possible to tell us what they think of us.
You might be a stay at home parent who are looking for a challenge, you may be working full time, or retired, it doesn’t matter! We welcome any ages, from 16+, and it doesn’t matter how long you have been a council tenant or leaseholder for.
You won’t have to take part in every project; you can do what fits in with you. We will invite you to meetings, but these won’t be compulsory, as we will happily speak to you over the phone, or even visit you at home.
Mystery shopping is even considered a good way to increase you CV, as attending meetings, filling out forms and working to timescales are all great things to be able to tell your prospective employers that you have experience of.
If you are interested in becoming a mystery shopper or would like more info please email sarah.cox@nuneatonandbedworth.gov.uk
Resident's Associations
Residents associations can be a powerful voice in your community and can work closely with the council, the police and other agencies to make things better where you live. We can help you set up a residents group, please email rec@nuneatonandbedworth.gov.uk for more information
Residents Executive Committee
The Residents Executive Committee are a group of volunteer tenants, leaseholders and owner occupiers who work at a strategic level within the council. More information about the Residents Executive Committee
Homing In
The Homing In is delivered to all council tenants and leaseholders and has all the information you need on housing services. Download the latest edition
Resident's Forums
We try to run 6 resident's forums every year. They are held on Saturday mornings and are open for all tenants, leaseholders and owner occupiers. We hold them on a variety of subjects, all that are relevant to you!
The next forums are always advertised in the Homing In magazine and in the local press. For more information about the next forum, please email sarah.cox@nuneatonandbedworth.gov.uk
Resident Involvement Strategy
Our Resident Involvement Strategy sets out our priorities for involvement until 2013. Please see a copy of it below
Estate Walkabouts
Estate walkabouts are run by the housing officer for your area. They are a great way to deal with any issues in your community and are held every quarter.
Resident Involvement Impact Assessment
If you would like to know how important Resident Involvement is, then this is the document for you! The impact assessment proves that Resident Involvement shows that through the work of our tenants, changes have been made to improve our services.
Training
The Resident Involvement team can offer free training for tenants on a variety of subjects. The training is for residents that want who become more involved in Housing Services, and help us improve the way in which we run our services for tenants. Training is on a first-come-first-served basis and there are limited places for each course. Places for each course will be judged on whether the training will be relevant for the resident and if the training will equip the tenant with skills that will benefit them.
Please see below for the training brochure. If you are interested in any of the training then get in touch with the Resident Involvement Team.
