If your complaint is of a severe or serious nature (you as complainant should be the judge of this) for example :-
- You have a grievance due to an unfair decision or service
- You are responding to an unwelcome decision you want to challenge
- Failure by the Council to administer and deliver our services
You can complete and submit a formal complaint form from this website, or download the Council's Formal Complaint Procedure below.
Alternatively, you can pick one up from all Council offices.
You can complain to the Ombudsman
You can complain to the Local Government ombudsman at any time. The ombudsman will usually investigate your complaint after you have been through our complaint procedure.
For more information please contact
Local Government Ombudsman,
Beverley House,
17 Shipton Road,
York UO30 5FZ.
Phone: 01904 380200
Website: www.lgo.org.uk
